FAQ

Seminars

Which account type should I sign up - Individual account and Corporate account?

Individual account is meant for:
  • Self-paying Individuals
  • Individuals who wish to pay first and claiming back from organisations

 

Corporate account is meant for:
  • Training Person-in-charge in the organisation
  • If you are an individual and wish us to bill to your organisation, please send in your registration through the Training Person-in-charge in your organisation.

What is registration process for different account types - Individual and Corporate Account participants?

For Self-paying Individuals / Individuals who wish to pay first and claiming back from organisations:
Registration for our courses must be made online by signing up an "Individual" account or login into your account if you have an account with us. All payments should be processed via our online payment gateway at the time of registration.

 

For Organisation-sponsored learners (invoice to organisation):
Registration for our courses must be made via the training person-in-charge of your organisation. If your organisation has not done training with us before, the training person-in-charge of the organisation can request/sign up for a "Corporate" account.

 

For Voluntary Welfare / Social Service Organisations learners who are applying for courses with pre-approved VCF funding:
Registration for our courses must be made via the training person-in-charge of your organisation, and VCF approved letters are required to be sent to us.
 

For 1 full day seminar, only one set of meal entitlement per day shall be given to the registered participants. For half day seminar, only coffee and tea will be provided.

What do I expect after registration?

Acknowledgment email - This will be sent once the registration and payment are completed for individual account customers.
For corporate account customer, training person-in-charge in the organisation will receive the acknowledgement email after the registration is successfully submitted.

Confirmation email - Upon receipt of the required course fees, Bridging Talents Pte Ltd will email you the details approximately 1 - 2 weeks prior to date of seminar.

What if I have special dietary requirements?

Bridging Talents Pte Ltd will make arrangements to cater for individuals with specific dietary requirements where possible. At the point of creating the account, please ensure that you have selected the food preference. Registrations made less than four days before an event may not be able to be catered for by the venue but we will do our best. Catering for special dietary requirements can differ between venues, but generally special dietary needs means: Gluten Free, Diary Free, Gluten & Diary Free, Vegetarian, and Vegan (Halal will be provided if the venue is providing Halal food, otherwise no pork no lard will be provided). 
 



Cancellation and Refund Policy

What if I cannot attend the course?

Applicants are confirmed to attend upon registration.

No refund of fees for participant cancellations including medical leave but substitutions are allowed with written request to organiser at least two working days before the course commences.

What happens if my course is cancelled?

We reserve the right to cancel within fourteen (14) days prior to the advertised date. In the event that the workshop needs to be cancelled, we will refund you or offer you a transfer to a future workshop. We are not liable for any losses or incidental costs incurred as a result of any cancellation such as the prepayment of travel, meals or accommodation incurred by you arising from the discontinuation of a seminar. On the rare occasion that a cancellation occurs it is strongly suggested that participants not book flights and accommodation to attend an event until ten (10) days prior to the session. We reserve the right to make any changes to any events, programs or workshops without notice including the substitution of an alternative presenter if the advertised presenter is not available. 
 



Payment & Funding

What are the funding schemes available?

- VCF
- E2i funding & UTAP funding

Please note that Individuals or Organisations will be liable to pay the full course fees in the event that learners fail to meet the attendance/ assessment requirements and the other terms and conditions for any above funding eligibility.

Who is eligible for the VWOs - Charities Capability Fund (VCF)?

All staff of NCSS member social service organisations and MSF - funded social service organisations can apply for the VCF Local Training Grant.

Participants funded under the VCF must achieve at least 75% attendance in order to be eligible for the funding.

For VCF courses that have an assessment component, participants will also need to complete and pass the assessment in order to be eligible for the funding, Organisations will be liable to pay the full course fees in the event that the participants fail to meet the attendance/ assessment requirements.

Who is eligible for the pre-approved e2i funding and UTAP funding?

E2i funding:

  • Singaporean or Singapore PR
  • Working in a registered company or Social Service Organisation (Company's UEN / Organisation's ROS number is needed).
  • Not receiving any other funding from government sources such as VWO Charities Capability Fund (VCF).
  • 75% attendance is required.

UTAP funding:

Please note that members are required to fulfil the following conditions to be eligible for UTAP reimbursement:
  • Paid-up union membership before course commencement, throughout whole course duration and at the point of claim
  • Course by training provider must be supported under UTAP, and training must commence within the supported period
  • Course must not be funded through company sponsorship or other types of funding
  • Unfunded course fee must be S$20.00 and above
  • Member must achieve a minimum of 75% attendance for each application and sat for all prescribed examination(s), if any
  • UTAP application must be submitted within 6 months after course completion

Please refer to the specific/other criteria listed in the course details page for each pre-approved course.

How to apply for funding?

VCF - register the course via the Training person-in-charge in your organisation and send the VCF Approved Letter to us.

E2i - register the course online and send the completed excel sheet back to us within five (5) days to proceed with your registration.

UTAP - register the course online and submit your UTAP funding application at NUTC portal.

What are the available payment methods?

1. Cheque for organisation-sponsored learners
2. Credit Card (Visa/MasterCard) via payment gateway
3. Bank Transfer I General Interbank Recurring Order (GIRO)
4. Electronic Invoice for government agencies/ministries
5. Telegraphic Transfer (TT) for overseas learners


[Please ensure you quote your invoice number located on your invoice.]

1. Cheque payments
This payment option is available for organisation-sponsored learners. Cheques should be crossed and made payable to ‘Bridging Talents Pte Ltd'. Please clearly indicate the name of the applicant and invoice number on the reverse side of the cheque.

Please mail the cheque to the following address:
Bridging Talents Pte Ltd
Block 123 #01-82
Bukit Merah Lane 1 Singapore 150123


2. Credit Card (Visa/MasterCard) via payment gateway


3. ATM and Internet Banking
Bank Name: DBS Bank Ltd
Branch Name: IMM Branch
Branch Address: 2 Jurong East Street 21, #01-22/22A IMM Building
Account Name: Bridging Talents Pte Ltd
Current Account No. 054-902608-5
Bank Code: 7171
Branch Code: 054
Swift Code: DBSSSGSG

All transactions must be accompanied with an email to Bridging Talents Pte Ltd, clearly stating:
1. Your name
2. Course Title & Date(s)
3. Transaction Reference Number
4. Transaction Date & Time
5. Payment Amount
6. Invoice Number


4. Electronic Invoice

For government agencies/ministries, we are able to do e-invoice via Vendors@Gov. Please email us at [email protected] with details of the contact person.


5. Telegraphic Transfer (TT)

Overseas participant(s) who opt for Telegraphic Transfer (TT) will have to bear both charges imposed by the sending bank and the receiving bank.

When do I make payment for the courses?

1. Self-paying Individuals must make the payment via our online payment gateway at the time of registration, or within five (5) days for cheque or ATM/Internet banking after receiving the acceptance email from Bridging Talents Pte Ltd. All payment must be paid before the commencement of the course, whichever earlier.

2. Organisation-sponsored participants may make the payment upon receiving the official invoice which will be billed to the Organisation after the course is confirmed and all payment should be made before the commencement of the course. If your organisation needs a longer time to process payment but allows you to claim back the course fee, you are advised to register those non VCF approved courses as self-paying individuals.



PDPA

PDPA

Bridging Talents Pte Ltd may share your personal data with other agencies, including but not limited to the National Council of Social Service (NCSS) and E2i Singapore (as the funding agencies), for collection of data to reimburse the subsided course fees, measure training satisfaction and training effectiveness as required by the funding agencies.

Photographs and videos taken during the course/ event may also be used for marketing and publicity purposes. Non-identifiable data may be shared for the purpose of research, service improvement or for any other purpose prescribed or permitted under Singapore law.

Bridging Talents Pte Ltd will handle your personal data in compliance with the Singapore Personal Data Protection Act 2012 and all regulations there under.

Code of Conduct
All participants are to abide by Bridging Talents Pte Ltd's code of conduct, for a conducive learning environment.

Proprietary Rights
The materials located on this website including the information and software programs (the Contents), are protected by copyright, trademark and other forms of proprietary rights. All rights, title and interest in the Contents are owned by, licensed to or controlled by Bridging Talents Pte Ltd.

Insurance
Insurance of any kind is NOT included in the registration fees - it is advised that delegates take up appropriate health and travel insurances prior to travelling. Bridging Talents Pte Ltd does not take any responsibility for delegates failing to insure.

Governing law and jurisdiction clause
These Terms of Use shall be governed and construed in accordance with laws of the Republic of Singapore.



Post-Course Information

How are the courses evaluated?

Bridging Talents Pte Ltd will be obtaining feedback from you with an Evaluation Form at the approximate time of the end of the course. This post-course feedback will enable us to gauge the quality of training, effectiveness of the curriculum and assess the transfer of knowledge and skills into practice at workplace.

What type of certification will I receive?

Bridging Talents Pte Ltd will be awarding a Certificate of Achievement or Certificate of Attendance in electronic form (e-Certs) to learners who have met the attendance and assessment requirements (if applicable) for the courses undertaken by them.

We email you a copy of certificate within 5 business days of the seminar/ workshop concluding. If after five business days, you have not received your certificate please check your junk mail box prior to contacting our office.

Should your registration fee not be received prior to the seminar/ workshop conclusion, we reserve the right to not issue your certificate until full payment has been made. Requests for copies of your certificate (including name changes) more than 90 days of the seminar/ workshop concluding will incur an administration fee ($15).

If you would like to have a printed copy of your e-Cert, please contact Bridging Talents Pte Ltd at [email protected] within 90 days from the date of email notification sent on the download of e-certs. The first print will be provided free of charge. Any request received after 90 days or subsequent requests for reprints of your e-Cert will be charged at prevailing rates ($15) by Bridging Talents Pte Ltd. 
 

Certificate of Attendance

Participants will attain the Certificate of Attendance upon achieving at least 75% attendance and/ or pass the assessment for the course applied for.



Vouchers

Can I purchase a voucher?

Yes. Bridging Talents have vouchers to purchase for any value, which can be used for both workshops and resources.

Consider purchasing a Training Voucher for:
- one of our many public events
- have a trainer come to your workplace
- a keynote for your conference
- a gift for a staff member or colleague (if you give us enough lead time we will include a personalised card for their birthday, maternity leave etc)


Vouchers can be purchased for any value, which can be used for workshops.

Terms and conditions of training vouchers:
- must be used within 12 months from date of purchase. No extension will be allowed.
- normal cancellation conditions apply
- cannot be exchanged for cash
- terms and conditions apply


 



Disclaimer

Disclaimer

The information provided in the handout notes and at the seminars/ workshops are the views of the trainer, and do not necessarily reflect the views of us.The information and professional advice delivered in the workshops and the associated printed material is provided solely on the basis that before relying on this material, delegates should obtain appropriate advice relevant to their particular circumstance to evaluate its accuracy, currency, completeness and relevance for their purposes. We will not be liable for any damages of any kind to any person or entity arising from the use of this information. Your attendance at our seminars reflects your acceptance of this statement.